Terms & Conditions

Brazilian Secrets Terms of Use

Refund Policy

At Brazilian Secrets Beauty, we pride ourselves on delivering high-quality beauty treatments with professionalism, care, and a focus on client satisfaction. Our refund policy is designed to be clear, fair, and respectful of your time and investment.

When receiving a beauty treatment, customers often expect noticeable results, professional care, and a relaxing experience tailored to their individual needs. At Brazilian Secrets Beauty, we are committed to meeting and exceeding these expectations by providing high-quality treatments delivered with expertise, integrity, and a personalised touch. We understand that every client is unique—factors such as skin type, hair texture, and personal preferences can significantly influence treatment outcomes. That’s why we take the time to consult, customise, and communicate clearly with our clients. While we strive for excellence in every service, it’s important for customers to understand that beauty treatments are not “one size fits all,” and results may vary from person to person. Our goal is to work collaboratively with each client to achieve the best possible outcome through care, transparency, and ongoing support.

Service Satisfaction

We do not offer refunds for services that have been completed. However, your satisfaction is important to us.
If you are not satisfied with a treatment, please contact us within 2 days of your appointment. We will assess the concern and may offer a complimentary correction or alternative solution where appropriate including free follow up treatments.
Outcomes of certain beauty treatments may vary depending on individual factors (e.g., skin type, hair type, adherence to aftercare), which are not grounds for a refund.

Customer Concerns & Feedback

At Brazilian Secrets Beauty, we deeply value open and respectful communication with our clients. If you are ever dissatisfied with a service or experience, we kindly ask that you contact us directly before posting concerns publicly on social media or review platforms. Your feedback gives us the opportunity to understand what went wrong, address your concerns, and work toward a resolution—whether that be a follow-up appointment, an adjustment to your treatment, or another form of support.

We are committed to customer satisfaction and take all feedback seriously. Most issues can be resolved quickly and professionally when handled directly with our team. Open communication helps us grow, improve, and continue providing the exceptional service our clients deserve.

Prepaid Packages & Treatment Plans

Refunds on prepaid packages are available only if treatments have not commenced.
If a refund is requested for partially used packages, the refund amount will be based on the full individual price of treatments already used, not the discounted package rate.
A 10% administration fee will be deducted from any eligible refund.

Retail Products

Unopened and unused products can be returned within 14 days of purchase with proof of purchase.
Due to hygiene regulations, opened or used products cannot be returned or refunded unless they are proven to be faulty.

Appointment Cancellations & No-Shows

Appointments must be cancelled or rescheduled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice or failure to attend an appointment (no-show) may result in a cancellation fee or loss of any deposit paid.
Deposits may be credited or refunded only when adequate notice is given.
Failure to provide adequate cancellation with a minimum of 12 hours' notice will result in a fee of 50% of the total service cost.
For new customers or at the discretion of Brazilian Secrets Beauty, we may require treatment bookings to be secured by your credit card number, expiry date, and CSC code, or a Brazilian Secrets Beauty gift voucher number.
No show or less than 12 hours cancellation notification for confirmed treatments, no compensation or alternative treatment time is offered if you have been charged for the full treatment.

Gift Vouchers

Gift vouchers are non-refundable and cannot be redeemed for cash.
They are valid for 12 months from the date of purchase or the date printed on the voucher and can be used toward any eligible service or product unless stated otherwise. (If no date is present on the voucher then it has no expiry).

Medical Considerations

If you are unable to undergo a booked treatment due to a medical condition (existing or newly diagnosed), please inform us promptly. A credit or partial refund may be considered with appropriate medical documentation.

Brazilian Secrets Beauty Website Terms of Use

By accessing and using this website, you, the user accept and agree to the terms and conditions contained in the following ‘Terms of Use’ policy. Brazilian Secrets may vary this policy at any time. The current version of the policy will be maintained on the website. This website is operated and controlled from Brazilian Secret’s offices in New Zealand.

Disclaimer and Warranty

The term '[Brazilian Secrets]' or 'us' or 'we' refers to the owner of the website whose head office is Featherston St, Wellington, NZ. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Brazilian Secret's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Trademark and Copyright Information

The brand names, slogans, characters and other trademarks, (including rights in text, graphics, selection, arrangement and overall website design), as well as the package designs of all Brazilian Secrets products and promotions belong exclusively to Brazilian Secrets and /or its subsidiary companies, and are protected from copying and simulation under national and international trademark and copyright laws and treaties throughout the world. The contents of the Brazilian Secrets web site are protected from copying and distribution under national and international copyright laws and treaties throughout the world. You are only permitted to download, display, print or reproduce the materials in unaltered form for personal use, non-commercial use, research or study. Any other use is prohibited. All rights to the website are reserved and no right or license is granted or implied under any copyright, patent, trade mark or other intellectual property right of Brazilian Secrets or any other party as consequence of the publication of any material on this website.

Ownership of Material Sent In By You, the Public.

Brazilian Secrets may from time to time collect personal information given by you on the website. Such information will only be used for the purpose of providing or marketing Brazilian Secret's products and services to you. Any material you send to this Site will be deemed non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas or other information, material or property. We (or our designees) will be entitled use any or all of it for any purpose, WITHOUT COMPENSATION TO YOU, including for reproduction, disclosure, transmission, publication, broadcast and posting.

Collection and Use and of Personal Information.

We collect personal information about you (i.e. information which may identify you in some way, such as your name, address, age and other contact details such as telephone number, email address etc. and passwords) through this website only when you voluntarily submit it. This may be when you register on the website, request information, submit comments or participate in some game, promotion, survey or other feature of the website including booking a treatment. Providing personal information is up to you. If you do not want your personal information collected, please do not submit it. We do not require this information for customers to access any of our sites. However, to participate in some of the programs or features we offer, customers may have to provide personally identifiable information. We request only the personally identifiable information we feel we need to offer the service or feature or to fulfill requests. For example, we need your name and e-mail address to add you to an e-mail update list. We may require a home address and telephone number to enter you in a contest or sweepstakes so that we can send prize notifications and prizes. We may request feedback from our visitors in the form of surveys, questionnaires or our feedback forms on their preferences and reaction to our products, including demographic information, like age, gender and interests, to help us better serve you. Occasionally, we may ask you for personal information about other people - for example, your family or other authorized representatives. If you give us this information, we rely on you to tell those people that you are giving their personal information to us and to make them aware of this Privacy Policy.

To respond to your questions and requests,
To provide you with access to certain areas and features and to communicate with you about competitions, comments, and other activities on this website.
To share it with our Related Parties as required to perform functions on our behalf in connection with the Site (such as delivery of merchandise, administration of the website or promotions or other features on it, marketing, data analysis or customer services). To do so, it may be necessary for us to transmit your personal information to outside the above Jurisdiction and you agree to this transfer. Further use or disclosure of the information by them for other purposes is not permitted.
To improve our site and our products
To provide customized features and offerings
As valid customer feedback regarding Brazilian Secret’s products

Anonymous, aggregate data about site usage and other features may be shared with third parties. Brazilian Secrets reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect our site, our property, or the safety or rights of any visitor or third party, to fulfill your requests, to cooperate in a legal investigation, or in connection with the sale of our business or one of our brands without notice or consent.